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Preamble
The present general terms are concluded between, on the one hand,
The Pet Shop
Stefano Mastino
Rue du Village 33
1424 Champagne, Switzerland
And in addition,
The Net surfers who wish to carry out a purchase on the site of the-petshop.com, accessible and visible with the following address: http://www.the-petshop.com. The articles are proposed with the sale only with the major and noncommercial natural persons.
Hereafter called "the Customer" or "You".
The present conditions govern the sale of all products or services presented on the site of The Pet Shop.
Subject:
The present conditions aim at defining the methods of sale between The Pet Shop and the Customer, of the order and services, while placing the order by the payment and the delivery. They regulate all the stages necessary to the placing of the order and ensure the follow-up of this order between the contracting parties.
Order:
On Internet with the http://www.the-petshop.com address.The order can be recorded on the site only if the customer were clearly identified by the entry of his customer ID, consistent in his e-mail address and his password which are strictly personal for him. The customer must thus have created an own account beforehand. To place an order, the customer must be reachable on a telephone line. During a placing of order, the customer provides under its whole and single responsibility following information: name and first name, addresses of delivery and invoicing (number of the street), e-mail, telephone. In the event of error in the wording of the coordinates of the recipient, The Pet Shop is not liable of the impossibility of delivery.
Validation:
The use of this site is governed by its general terms of sale. Any order of our products and/or services implies adhesion without reserve of the customer to the present general terms of sale, other than any other document emitted by The Pet Shop, which have an indicative value. The customer admits having taken knowledge, at the time of the placing of the order, the general terms of sale stated below and expressly states to accept them without reserve. The parts are appropriate that their relations will be exclusively controled by this contract, other than any other condition. If a condition had suddenly been lacking, she would be considered to be governed by the uses in force in the sector of the remote sale whose companies have seat in Switzerland. They are concluded intuitu personae and can thus be the subject of no transfer, of some nature which they are.
Whatever the method of payment chosen by the Customer, the Pet Shop will show reception of the order as of its validation by email (with the address e-mail indicated by the Customer) or by any other means with its suitability, with indication of the number of the order. The Pet Shop will inform the Customer of the forwarding of his order by email (with the address e-mail indicated by the Customer) or by any other means with its suitability.
Except contrary proof, the data recorded by The Pet Shop constitute the proof of the whole of the transactions passed by The Pet Shop and the Customer.
Products:
The Pet Shop has vocation to offer to the sale articles of clothing and fashion accessories for the pets. Other products having milked with the animal world are also offered to Customers (toys, bed linen, etc).
During the ordering, The Pet Shop informs the Customer of the availability of the products which it wishes to acquire. The delivery periods related to the www.the-petshop.com site are indicative and are not contractual. The customer order will be satisfied subject to stocks available and of feasibility in our suppliers. If the products prove to be inalienable or cannot be conceived temporarily or definitively (exhaustion of stock, importation, stock shortage or of materials necessary to the manufacture of the products, etc…) after the recording of an order, The Pet Shop into formless the purchaser by e-mail, proposing to him to await or cancel the order of these products. The Pet Shop will not be able to see its committed responsibility in the event of unavailability of the products in our suppliers.
The Pet Shop has a total independence in the selection of the offered products on its shop and constantly reserves the right and without notice to add or remove products with its catalogue. The characteristics of the products can evolve/move, and no modification can give place to a complaint of damages.
The photographs and texts illustrating the products or presented in different the headings, as well as the commercial documents, do not enter the contractual field. So errors were introduced there, to in no case, the responsibility for The Pet Shop could not be committed.
Price and VAT:
The prices of the products posted on the http://www.the-petshop.com siteare indicated in Swiss francs (CHF) net of tax, except share in the expenses of treatment and forwarding.
In all the cases, the Customer is the importer of the products concerned. Customs duties or other taxes local or right of importation or taxes of state are likely to be exigible. These rights and sums do not concern the spring of The Pet Shop. They will be the responsibility of the Customer and raise of his whole responsibility, as well in terms of declarations as of payments to the authorities qualified et/organisms of its country. The customer must get information about these aspects near his local authorities.
The Pet Shop reserves the possibility of constantly modifying the prices indicated on thewww.the-petshop.com site but the products will be invoicees on the basis of going rate at the time of the recording of the orders.
An itemized bill will be addressed to the Customer with his parcel.
The products remain the property of The Pet Shop until the complete payment of the price. The orders will be automatically cancelled if the payment is not received in the 15 days which follow the date of the order.
Payment:
On www.the-petshop.com, the Customer can pay his purchases by bank card (CB emitted in France, VISA, Eurocard/Mastercard), or via the Paypal system.
Caution: the bill-to-address must correspond to the address of the owner of the bank card.
The credit card payments are made via the protected system of payment Moneybookers and Paypal. The Pet Shop accepts one means of payment by order. Once the Customer placed his order, it cannot change his method of payment.
Whatever the method of payment chosen, only the payment carried out will start the sending of the goods. The sale is regarded as concluded only with reception from the payment advice, or the coordinates of bank card by The Pet Shop.
The orders will be automatically cancelled if the payment is not received in the 15 days which follow the date of the order.
If the payment would prove to be irregular, incomplete or non-existent, for an ascribable reason with the Customer, the sale of these services would be cancelled, the expenses while rising being with its load, a civil proceeding and/or penal being able, if necessary, being undertaken in its opposition.
The Pet Shop reserves the right not to accept the ordering of a customer with whom would exist a litigation, and also to suspend any order or any delivery, whatever is the stage of execution, in the event of nonpayment in its term of any sum which had by the Customer.
Delivery:
Unless otherwise specified, the delivery is made with the address of delivery that the Customer indicated at the time of his order. In the event of error in the wording of the coordinates of the recipient, The Pet Shop could not be held for person in charge of the impossibility of delivery.
The Pet Shop delivers in the whole world since its warehouses
The delivery is carried out by air mail and can be carried out by another means determined by The Pet Shop according to the value of the product.
The expenses of delivery are posted on our site at the time of the passage of your order. You can also consult the tariffs on our page "Deliveries and returns".
The delivery period 7 days, is expressed in working days (except Saturday, Sunday and bank holidays). This time is only indicative, and does not constitute a time of rigour, The Pet Shop will not be able to see its committed responsibility in the event of delay of delivery, of loss of the parcels caused by a third in charge of the delivery, of stock shortage in our suppliers or because of unforeseen events or in the event of cause beyond control. The possible delays do not give the right to the purchaser to claim damages.
The goods always travel to the risks of the recipient. Always check your parcel on arrival while proceeding to the observation of the conformity and the good state of the products delivered before signing the acknowledgement of delivery of the parcel. The latter must correspond in quantity and quality with the indications related to the invoice united to the parcel.
If the repeated absence of the customer during the delivery involves a return of the products at The Pet Shop, the expenses of return and ancillary costs, as well as the expenses of reference, are the responsibility of the customer.
Follow-up of order:
As of the forwarding of its order, an email comprising the statute of the order and the number of follow-up of the parcel will be sent to the Customer. It will be able to then consult the progress report of its delivery on the site:
Retractation:
The Customer profits from a right to repossess. Whatever is the reason, the Customer can turn over a product (except non durable products) to The Pet Shop provided it is turned over, after agreement of The Pet Shop, in his packing of origin and accompanied by the invoice corresponding in the 7 days following the reception of the parcel to:
The Pet Shop
Rue du Village 33
1424 Champagne
Will be refused by The Pet Shop any damaged article which would not have been the object of remarks or reserves expresses by the customer as of the delivery, like any article having been carried and/or having been washed. Our service return carries out a qualitative control with reception of the turned over articles. The Pet Shop thus reserves the right to accept or refuse the article turned over according to its qualitative state.
It is essential that the customer contacts The Pet Shop in order to obtain an agreement of return, through the Contact heading or by sending email to info@the-petshop.com
Caution: The turned over incomplete, damaged, damaged articles or dirtied are not shown.
In the case of a retractation, the forwarding costs (sending and return) are the responsibility of the purchaser.
At the end of this 7 days deadline, the products delivered considered in conformity with the order and will be accepted by the purchaser.
Guarantee:
All the articles are subjected to a contractual guarantee. The user profits for the articles from a guarantee allowing him to return the defective delivered articles.If it happened that an article is defective or not in conformity, The Pet Shop is committed to exchange it or be refunding it in the 7 days following the reception of the parcel. All the articles presented and put at the sale on the www.the-petshop.com site are new, controls and dispatched with the greatest care.
Signature:
Any user of the nontitular site of a number of customer will have to follow a procedure of inscription allowing him to obtain his number of customer. This number is personal. Any loss or lapse of memory will have to be denounced with the services of The Pet Shop in the near future by filling the form with contact since the site.
In all the cases, the supply on line of the banking card number and the final validation of the order will be worth proof of the integrality of the aforesaid the order and will be worth current liability of the sums engaged by the seizure of the articles being reproduced on the purchase order. This validation is worth signature and meaning express of all the operations carried out on the site. However, in the event of fraudulent use of his bank card, the customer is invited, as of the report of this use, to contact the customer service of The Pet Shop by filling the form with contact since the site.
The computerized registers, preserved in the computing systems of the company The Pet Shop and its partners under reasonable conditions of safety, will be regarded as evidence of the communications, orders and payments occurred between the parts.
Tolerance or renunciation:
It is formally agreed between The Pet Shop and the Customer that any tolerance or renunciation of the one of the parts in the application of all or left engagements envisaged to the present conditions, whatever could about it be the frequency and the duration, could not be worth modification of this agreement, nor to generate an unspecified right.
More precisely, no delay neither no inaction, abstention or omission on behalf of the customers in the exercise of any of its rights under the terms of this agreement will carry reached to that the right, nor will not be regarded as implying its share a renunciation to prevail itself of this right.
Applicable duty - Litigations:
This contract is subjected to the law Suisse. In the event of litigation, the Swiss courts will be only qualified. The Customer and The Pet Shop will always privilege a friendly solution before any legal action.
If a particular stipulation of these conditions is held for not validates or declared such by a decision having authority of the final decision of a court of jurisdiction, the other stipulations will keep all their force and their range.
Responsibility:
The Pet Shop is committed describing with the greatest exactitude the market products on Internet site of http://www.the-petshop.com
On the other hand, the responsibility for The Pet Shop could not be committed if the inexecution of its obligations would be ascribable either with the unforeseeable and insurmountable fact of a third to the contract or with a case of major force as defined by Swiss Jurisprudence.
In the same way, the responsibility for The Pet Shop could not be committed for all the disadvantages or damage inherent in the use of Internet network, in particular a rupture of service, an intrusion external or the presence of computer viruses.
The responsibility for The Pet Shop cannot be held for person in charge also:
- damage of any nature which could result from a misuse of the articles delivered to the customer.
- possible modifications made by the manufacturers and/or the suppliers in the composition of the articles sold on the http://www.the-petshop.com site
- ascribable dysfunctions with software of third that those or not built-in the http://www.the-petshop.com site or are provided with this one.
- of any type of foreseeable or unforeseeable damage (including the loss of profits or opportunity…) rising from the use or total or partial impossibility to use the www.the-petshop.com site.
The Pet Shop guarantees that the http://www.the-petshop.com site will be of anomalies, errors or bugs, neither that those could be corrected, neither that the site will function without interruption or breakdowns, nor still which it is compatible with a material or a particular configuration other that expressly validated by The Pet Shop.
Lastly, The Pet Shop which cannot control the whole of the sites on which they return via bonds hypertexts, The Pet Shop is not to in any case responsible for their contents.
You state to know the characteristics and the limits of the Internet, in particular its performances technical, the response times to consult, question or transfer from the data and the risks related to safety of the communications.
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