Shipping & Returns

1) DELIVERIES

1.1) We agree to deliver only the orders placed through the online site. When an article is not in stock any more , a small red square appears at side on the of the stock status.


1.2) If you wish to receive your order partially, we are at your disposal to carry out several sendings. The additional carriage costs generated by partial deliveries are the responsibility of the customer.


Frequently Asked Questions (FAQ)

2) What is our method of forwarding and delivery?
The Pet Shop uses only the Postal service to send all the orders.
All the orders are sent out from our factory in Shanghai (China) directly on your premise.

Here our mode of forwarding:
Airmail: 7-10 days to receive your goods.

3. Where do we send and deliver us?
We deliver in the whole world

4. Which are our Tax of forwarding and Deliveries?
Standard air sending: The delivery and forwarding costs are based on the weight of the bought products.

 

Method
of sending

Order 500g

Tax
of forwarding
(USD)

Order 1000g

Tax
of forwarding
(USD)

Order 1500g

Tax
of forwarding
(USD)

Order 2000g

Tax
of forwarding
(USD)
AIR MAIL (7-10 days)

$22

$25

$32

$42

5. What is the Total Time of delivery for my order?
It is composed of two part.

1. The processing time of your order, it oscillates between 1-2 days
2. The time for delivery, according to the means which you will have chosen.

80% of the orders leave the same day that you placed the order on the site.

6) RETURN (S) OF PRODUCT (S)

6.1) To carry out the Return of Product (S):
- Address to us an email at info@the-petshop.com by specifying the number of the order.
- Indicate to it (S) reason (S) for the return of the products (S) so that we can contact you with the maximum of information.

6.2) You will be contacted by email with the address which you indicated at the time of the opening of your account.

6.3) No return will be accepted if it were not the subject of a prior approval of The Pet shop.com

To carry out the - so that we can contact you with the maximum of information.You will be contacted by email with the address which you indicated at the time of the opening of your account.No return will be accepted if it were not the subject of a prior approval of The Pet shop.com

 

To carry out the - so that we can contact you with the maximum of information.You will be contacted by email with the address which you indicated at the time of the opening of your account.No return will be accepted if it were not the subject of a prior approval of The Pet shop.com

 

To carry out the - so that we can contact you with the maximum of information.You will be contacted by email with the address which you indicated at the time of the opening of your account.No return will be accepted if it were not the subject of a prior approval of The Pet shop.com

 

To carry out the - so that we can contact you with the maximum of information.You will be contacted by email with the address which you indicated at the time of the opening of your account.No return will be accepted if it were not the subject of a prior approval of The Pet shop.com